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Returns & Exchanges

Bobbi Brown Online Satisfaction Guarantee

If you wish to return or exchange an item purchased at Bobbibrown.co.za, please click here for step by step directions. PLEASE NOTE ALL THAT WE ONLY ACCEPT RETURNS IF WE ARE NOTIFIED WITHIN 10 WORKING DAYS (2 WEEKS) OF THE DATE ON WHICH THE ORDER WAS DELIVERED.

Free Return Shipping For Foundations, Powders, Concealers, & Correctors

If you have purchased a Foundation, Powder, Concealer or Corrector from Bobbi Brown Online and wish to return or exchange it, follow the steps below:

  • Email Us
    Send us an email & an Online Service Expert will advise when our couriers will come to collect your products.
  • Pack It
    Carefully pack items into the box and include the completed invoice.

Return/Exchange Instructions

Can I return or exchange an item?

PLEASE NOTE ALL THAT WE ONLY ACCEPT RETURNS IF WE ARE NOTIFIED WITHIN 10 WORKING DAYS (2 WEEKS) OF THE DATE ON WHICH THE ORDER WAS DELIVERED.

If you are dissatisfied with the products delivered to you and want to apply for either a product exchange or a refund, kindly complete the returns document provided by customer service with all the required information. Confirm your contact details, date of purchase, Order/Invoice Number, and all details of the physical products that you want to return, including how and why you believe the products are defective or unsuitable for your purpose. If goods need to be returned from a different location than the shipping address to which the Order was delivered, please indicate so at that time. In the event you require an exchange, please indicate what alternative product you believe may be better suited. Please be advised that we only offer exchanges on "like" items. For example, we cannot exchange a foundation for an entirely different type of foundation, only for a different shade within the same range.

Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.

If you have questions about returns and exchanges, please contact us by phone at 0800 39 00 12 or via email.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately via email.